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先定位问题,
再用最短路径解决。

这里汇总 Android、iOS、鸿蒙三个 App 平台的安装、权限、连接、扫码与导出问题。按手机平台查看对应步骤;各专题可切换平台页签,完整教程也分别提供。

Find installation, permissions, connections, scanning, and export help for Android, iOS, and HarmonyOS. Follow the steps for your phone platform. Each topic has platform tabs, and each platform has its own complete guide.

安装、首次启动与权限

Installation, first launch, and permissions

  • Android:通过 Android: install from Google Play 安装,官网不提供 APK 直链;首次进入扫码页时允许相机权限。. The website does not provide a direct APK link. Allow camera access when opening the scanner for the first time.
  • iOS:App Store 版本即将上线;已安装版本按首次协议、相机与本地网络授权流程操作。完整教程使用 iOS 模拟器截图。iOS: the App Store release is coming soon. For an installed build, follow the first-launch agreement, camera, and local network permission steps. The complete guide uses iOS simulator screenshots.
  • 鸿蒙:通过 HarmonyOS: install from 华为应用市场Huawei AppGallery 安装;使用扫码或蓝牙功能时,按系统提示允许对应权限。. Allow the relevant system permissions when using scanning or Bluetooth features.

查看三平台安装与权限专题 →Read the installation and permissions topic →

Android 完整教程Android complete guide · iOS 完整教程iOS complete guide · 鸿蒙完整教程HarmonyOS complete guide

蓝牙 HID 找不到电脑或无法输入

Bluetooth HID cannot find the computer or type

  • Android:要求 Android 9 及以上,并允许附近设备相关蓝牙权限;Android 6~8 使用 Wi-Fi。Android: requires Android 9 or later and the relevant nearby-device Bluetooth permissions. Android 6–8 uses Wi-Fi.
  • 鸿蒙:先确认 App 显示“蓝牙 HID 连接”入口,再允许发现和连接附近设备;没有入口时使用 Wi-Fi。HarmonyOS: first check that the app shows the Bluetooth HID entry, then allow discovery and connection to nearby devices. Use Wi-Fi if the entry is absent.
  • iOS:不提供手机作为蓝牙 HID 键盘的功能,请使用 Wi-Fi 连接电脑桌面端。iOS: the phone does not act as a Bluetooth HID keyboard. Connect to the desktop app over Wi-Fi.
  • 支持 HID 的平台中,列表只显示已经配对的设备。找不到电脑时,点击“没有我的设备或连接异常?”→“开启蓝牙发现/配对”,从电脑发起配对后回到 App 点击电脑名称。On HID-supported platforms, the list contains paired devices. If the computer is missing, open “Device missing or connection issue?” → “Enable Bluetooth discovery/pairing.” Pair from the computer, return to the app, and tap its name.
  • Windows 显示已连接而 App 未连接时,按对应平台的“连接状态异常修复”步骤发布 HID 服务并重新配对。Android 的 HID 绑定提示与鸿蒙的服务发布提示不同,以本平台教程为准。If Windows says connected while the app is disconnected, follow your platform’s connection-repair steps to publish the HID service and pair again. Android binding messages differ from HarmonyOS service messages; use the matching guide.
  • HID 不适合中文等无法映射的键盘字符;包含这类内容时改用 Wi-Fi,以保留完整文本。HID is unsuitable for characters that cannot be mapped to keyboard keys, including Chinese text. Use Wi-Fi to preserve the full content.

查看三平台蓝牙与连接方式专题 →Read Bluetooth and available connections by platform →

Wi-Fi 连接失败或电脑没有输入

Wi-Fi connection fails or the computer receives no input

  • 手机与 macOS、Windows 或 Linux 电脑需在可互相访问的同一局域网;访客网络或设备隔离可能阻止互联。The phone and macOS, Windows, or Linux computer must share a local network that allows communication. Guest networks or device isolation can block it.
  • 桌面端服务应正在运行。连接二维码或手动输入窗口中的 IP 与端口必须和桌面端一致,不能直接套用教程截图中的地址。The desktop service must be running. The QR code or manually entered IP address and port must match the desktop app; do not reuse the address shown in tutorial screenshots.
  • iOS 需允许本地网络权限;电脑端防火墙需允许桌面端接收局域网连接。连接码识别后的确认方式也按手机平台核对。Allow local network access on iOS and allow the desktop app to receive local connections through the computer’s firewall. Follow your phone platform’s confirmation step after recognizing a connection QR.
  • 已连接但没有输入时,先将光标放在可编辑文本框;macOS 还需按教程授予辅助功能权限。使用简单的英文或数字示例码检查。If connected but no text appears, focus an editable text field. On macOS, also grant Accessibility permission as described in the guide. Test with a simple English or numeric sample.

查看三平台 Wi-Fi 连接专题 →Read Wi-Fi connections by platform →

识别、历史或导出异常

Scanning, history, or export issues

  • 改善光线、保持完整码图案入镜;反光严重时从相册选择清晰原图。多码画面或图片的处理步骤按平台说明。Improve lighting and keep the entire code in view. For glare, choose a clear image from the gallery. Follow your platform’s steps for multiple codes in a frame or image.
  • 三平台导出逻辑一致:无搜索时导出全部;搜索中先选择“全部记录”或“搜索结果”,也可记住选择不再提示。设置中的“搜索时导出范围”可修改范围或恢复“每次询问”。All three platforms use the same scope flow: without a search, export all records; during a search, choose All records or Search results and optionally remember the choice. Settings → Export scope while searching lets you change it or restore Ask every time.
  • Android 与 iOS 导出后打开系统分享面板;iOS 可选择“保存到‘文件’”(部分系统显示“存储到文件”)。鸿蒙需在系统保存窗口选择位置并完成保存。Android and iOS open the system share sheet after export; iOS offers Save to Files. On HarmonyOS, choose a location in the system save window and finish saving.
  • 没有历史记录时,先识别一个示例码再导出。Excel 选项生成 .xls 扩展名的 HTML 表格;需要通用文本表格可选 CSV。If history is empty, recognize a sample code before exporting. The Excel option generates an HTML table with an .xls extension; choose CSV for a general text-based spreadsheet.
  • 历史记录保存在本机,删除或清空后无法在应用内恢复;先保存需要保留的导出文件。History is stored locally and cannot be restored in the app after deletion or clearing. Save an export first if you need to keep the records.

查看三平台扫码与导出专题 →Read scanning and export by platform →

反馈问题前请准备

为了让问题可复现,请记录以下信息,并避免在截图中暴露真实扫码数据、局域网地址或个人设备名称:

  • 手机平台(Android、iOS 或鸿蒙)、型号、系统版本与 App 版本;模拟器问题请注明模拟器型号和系统。Phone platform (Android, iOS, or HarmonyOS), model, system version, and app version. For simulator issues, include its model and system.
  • 电脑平台(macOS、Windows 或 Linux)、系统版本与桌面端版本;Mac 还需注明 Apple 或 Intel 芯片。Computer platform (macOS, Windows, or Linux), system version, and desktop app version. For a Mac, also specify Apple silicon or Intel.
  • 连接方式(蓝牙 HID 或 Wi-Fi)、从打开 App 到出现问题的完整步骤,以及是否能在未连接电脑时复现。Connection method (Bluetooth HID or Wi-Fi), complete steps from launch to the issue, and whether it also occurs without a computer connection.
  • 界面上的原始错误提示;必要时附经过隐私处理的截图。
  • 问题是否每次出现,以及重新启动应用后是否仍能复现。

当前公开发布文件位于官方 GitHub 发布仓库。